At RoleMapper, we sometimes work with trusted third parties to help us deliver our services. These companies are known as sub-processors. They might handle certain types of data on our behalf so we can run our platform, provide support, or improve performance.
We only share data when we need to, and only with companies that meet our standards for security, privacy and compliance. Each sub-processor is under a written agreement and must follow UK data protection laws.
This list shows who we work with, what they help us with, and where they are based. We review it regularly and update it whenever there’s a change.
If you have any questions, just contact us at security@rolemapper.tech.
A sub-processor is a third party that helps us carry out part of our service. They may process personal data, but only to the extent needed for that service to work.
We do not allow any sub-processor to use your data for their own purposes.
We’re always happy to talk through how we work with our sub-processors, please reach out!
Name | What they do | Where they are based | Type of data processed |
Amazon Web Services | AWS provides cloud infrastructure and hosting services, including servers, storage, databases, and backup. | Headquarters in Seattle, Washington, USA. Data centres globally, including the UK and EU. RoleMapper uses services deployed in the UK region | Personal data (e.g. names, email addresses, user IDs) Business data and HR-related content Metadata and system logs Files uploaded by customers (if applicable) |
Mircosoft – Office 365 | A suite of productivity tools (Outlook, Teams, Word, Excel, SharePoint, etc.) used by your internal team for day-to-day communication and collaboration | Headquarters in Redmond, Washington, USA. Data for UK and EU customers is typically hosted in Microsoft data centres located in the UK or EU. RoleMapper uses services deployed in the UK region
| Internal employee data (e.g. names, email addresses, contact details) Calendar events and meeting data Internal HR, legal, and operational documentation Files shared via SharePoint or OneDrive Chat logs and call recordings via Microsoft Teams
|
Microsoft Azure | Microsoft Azure is a cloud computing platform used by RoleMapper to host and operate parts of its SaaS infrastructure. This includes servers, databases, identity management, APIs and platform services that support the RoleMapper application. | Microsoft is headquartered in Redmond, Washington, USA. RoleMapper uses Azure data centres based in the UK or EU to host and process customer data in line with UK GDPR requirements. RoleMapper uses services deployed in the UK region
| Customer personal data (such as names, email addresses and job-related information) Application and platform data generated by end users Authentication and identity data Logs, backups and technical metadata System-generated data used for availability, scaling and performance
|
New Relic | New Relic is used to monitor the performance, reliability and health of the RoleMapper platform. It helps our team identify technical issues and optimise the system for a smoother user experience. | Headquarters in San Francisco, California, USA. Data is processed in the EU region. | Application performance data System logs and usage metrics Diagnostic information May occasionally capture pseudonymised user data or metadata No direct access to customer personal data
|
Atlassian | Atlassian provides internal tools such as Jira and Confluence, which we use for software development, documentation and internal team collaboration. | Headquarters in Sydney, Australia. Data may be stored in the EU or USA. | Internal team data (names, email addresses and comments) Project and productdocumentation Issue tracking and support requests Occasionally may reference customer data in a support context
|
Cloudflare | Cloudflare provides security and performance services for the RoleMapper platform. This includes protection against malicious traffic, DDoS attacks, and content delivery through its global network. | Headquarters in San Francisco, California, USA. Operates a global network of edge locations, including within the UK and EU. | IP addresses and web traffic metadata Security-related logs and performance data TLS/SSL certificates No direct access to application-level personal data
|
Full Story | FullStory helps us understand how users interact with the RoleMapper platform by capturing anonymised session data. This supports product improvements and user experience design. | Headquarters in Atlanta, Georgia, USA. | Interaction data (clicks, navigation paths and session flows) Pseudonymised or anonymised user IDs Visual rendering of non-sensitive user sessions May incidentally capture personal data if not masked (we use masking to minimise this)
|
Story Lane | Storylane is used to create interactive product demos and training guides, helping customers understand how to use the RoleMapper platform. | Headquarters in California, USA. | Interaction and engagement data within demos Anonymised or training-specific user flows May collect email addresses or usage data if gated or embedded No processing of live customer data
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Kings Wharf, Exeter
United Kingdom
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