Client Delivery Consultant (HR/Compensation Tech SaaS)

Are you an experienced Human Capital or Compensation Consultant?  

Would combining your experience in Consulting with AI-powered Technology solutions excite you?  

Join us as we help Customers transform the future of work!

About RoleMapper 

In a world where organisations are facing significant skills challenges, increasing compliance requirements and continuous organisational transformation, current approaches to managing job, work & skills data are no longer fit for purpose. 
 
RoleMapper is an AI-powered Job Architecture Workspace that helps HR and Reward Leaders to dynamically manage and connect job architecture structures, job profiles, levelling and skills, replacing static tools, disparate data and manual processes to enable fair, transparent, scalable pay decisions and talent strategies as your organisation evolves. 

RoleMapper brings structure, intelligence and governance to Job Architecture data, enabling transparent, equitable pay decisions, skills-based talent strategies and high- performing teams, at scale.  

In 5 years, we have built a portfolio of global big brand customers across the UK and US, have recently received significant VC funding, and are now embarking on the next chapter of our growth journey. 
 
If you love working in an inclusive, collaborative, team-first culture and are passionate about helping customers solve some of the biggest workforce challenges, then RoleMapper is the place to be! 

Job Purpose 

The Client Delivery Consultant role is an important position within our expanding Customer team. This is a multi-faceted role with a big focus on supporting delivery excellence in client engagements, helping to assess client needs and translate into fit-for-purpose outcomes. Day-to-day you’ll support job architecture transformations and input into AI job content generation by ensuring alignment to client frameworks, language and governance standards. You’ll work closely with colleagues in Customer Success, Implementation, Technology and Machine Learning to ensure a smooth path to client delivery, platform adoption and measurable outcomes. 

Responsibilities 

As a Client Delivery Consultant within our Customer Success team, you will be responsible for: 

• Supporting end-to-end job architecture transformations from discovery through design, solution build and delivery. 

• Analysing and interpreting client data to help create clear, fit-for-purpose job architecture designs. 

• Owning the delivery component of small-medium client engagements - supporting workshops, undertaking data analysis and executing on delivery. 

• Supporting the AI content generation process by preparing briefs, providing inputs and requirements, and reviewing outputs for accuracy and alignment to client-specific frameworks and requirements. 

• Appling RoleMapper’s skills framework to job architectures and quality-assuring AI-generated job content for language, levelling and bias. 

• Preparing high-quality datasets for platform upload, ensuring accuracy and consistency. 

• Collaborating with internal teams to manage timelines, risks, dependencies and project updates. 

To be successful in this role, you will have: 

• A background as a proven team member in HR transformation, Compensation and/or Human Capital Consulting projects within a Consultancy environment. 

• Working knowledge of job architecture structures and design (families, levelling, titling), with a grasp of how design choices impact downstream HR processes. 

• Excellent problem-solving skills, with the ability to break down complexity and translate quantitative and qualitative data into actionable insights. 

• Excellent Excel skills and confidence (and enthusiasm for) using and learning new software tools, including AI tools. 

• Demonstrated ability to work independently on project components while collaborating effectively with internal and client stakeholders. 

• An excitement for how HR technology and machine learning can support HR processes. 

You will also have: 

• A proactive, self-starter mindset: comfortable with pace and ambiguity, iterates quickly to keep timelines tight, and seeks directional guidance rather than handholding. 

• Clear, concise written and verbal communication skills to convey complex decisions and outcomes simply. 

• Great stakeholder management skills – good at listening, understanding customers’ needs and communicating solutions. 

• Excitement about the opportunity to join and build a career in a fast-growth start-up where everything is constantly evolving. 

Start-up life is not for everyone! To really thrive with us you will be 'Start-up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity. 

And finally, you will really resonate with our values:  
  
Customer Focus: we are obsessive about delivering value and reducing complexity for customers   
Collaboration: we’re all about the team - collaborating, supporting and recognising everyone’s contributions  
Openness & Honesty: we are open, honest, and straight-talking with each other and our customers  
Authenticity & Humility: we bring our whole selves to work, and we have the humility and self-honesty to admit when we are wrong 

Salary & Benefits   

Salary range: Upto 45k dependent on experience    

In addition to 25 days of holiday we have a paid shutdown period between Christmas and New Year which equates to an additional 3 to 5 days, depending on where the holidays land. We have also introduced “breathe” time giving the team downtime to “stop the train”, take a breath, catch-up and re-group. 

At RoleMapper, we offer a flexible benefits package that has been designed to give you as much choice and control over your own benefits as possible. Benefit options include:   

• Pension contribution  

• Top up your life insurance cover up to 8 times your annual salary (capped at £750,000)  

• Purchase Critical Illness cover, up to 5 times your basic salary (capped at £500,000)  

• Top up your pension contributions  

• Join the Private Medical Scheme and add your immediate family to your private medical policy  

• Join the cash plan scheme and add your partner (children are covered for free)  

• Purchase a cycle or cycling equipment through the Cycle2Work Scheme  

• Lease an Electric car with Loveelectric  

• Save money on your nursery fees with our Nursery Scheme 

Location  

While our ‘official’ registered office is in Exeter, we all work remotely across different locations. We have regular team working-together days in Exeter & London, so you would need to live/work somewhere reasonably accessible to one or more of these locations.  If you prefer working in an office, we offer flexible memberships to regional workspaces.  

Recruitment process  

As part of our recruitment process, we feel that it’s important for you to get to know us, understand the reality of what it’s like here at RoleMapper and get a true flavour of the role you are applying for. With this in mind, our recruitment process contains the following steps: 

1. Initial recruiter call to provide an overview of the company, the role and get an understanding of your background and fit for the role   

2. Hiring Manager interview, providing more details on the company, our strategy, the role and a deep dive into you and your alignment to the specific requirements for the role   

3. Psychometric assessment (Wave) ahead of the work-based session  

4. Work-based assessment, where you’ll meet members of the team and take part in a work-based assessment. During the session, you’ll be asked to present your work on several specific tasks.  

5. Final Call with CEO  

While there are quite a few steps, we try to do these as quickly as we can. We ideally aim for all of this to happen across a 2-3 week period.   

Thanks for your interest in RoleMapper and we look forward to receiving your application!