Technical Implementation Specialist, B2B HR Tech SaaS 

Do you love translating customer requirements into technical solutions? 

Would building your career in an exciting B2B SaaS high-growth start-up excite you? 

About RoleMapper 

In a world where organisations are facing significant skills challenges, increasing compliance requirements and continuous organisational transformation, current approaches to managing jobs and job data are no longer fit for purpose. 

RoleMapper is an AI-powered job management solution that enables organisations to create, manage and future-proof job architectures and job descriptions. Built with inclusion and diversity at the core – our big vision is to help organisations unleash the power of jobs, work & skills and build inclusive workplaces.  

In 4 years, we have built a portfolio of global big brand customers across the UK and US, have recently received significant VC funding, and are now embarking on the next chapter of our growth journey. 

If you love working in an inclusive, collaborative, team-first culture and passionate about helping customers solve some of the biggest workforce challenges, then RoleMapper is the place to be! 

Job Purpose 

The Technical Implementation Specialist will support the successful implementation and configuration of the platform and its new releases. This role involves gathering requirements, managing platform setup, data processing, user support, and continuous improvement efforts. 

As Technical Implementation Specialist, you will be responsible for: 

• Managing the technical platform setup and configuration for customers, ensuring readiness for Go-Live. 

• Collecting, formatting, and processing customer data to ensure readiness for Go-Live. 

• Conducting user acceptance testing to ensure platform and data readiness for Go-Live. 

• Delivering customer training sessions, platform demos, and providing first-line user support. 

• Managing technical implementation of platform changes and new feature releases. 

• Supporting continuous improvement by enhancing the technical implementation process and documentation. 

To be successful in this role, you will have experience of: 

• Configuring SaaS platforms for enterprise customers. 

• Data processing and integration techniques. 

• Supporting user acceptance testing and troubleshooting technical issues 

• Implementing B2B SaaS products to enterprise customers.  

• Learning new technologies and improving processes quickly. 

You will also have:  

• Strong problem-solving skills and attention to detail. 

• Excellent data skills and a love of working with data. 

• Effective communication skills for interacting with customers and technical teams. 

• Ability to manage multiple tasks and prioritize effectively. 

• Excitement about the opportunity to join and build a career in a fast-growth start-up where everything is constantly evolving. 

To be successful working with us you will be “Start-up ready”. You are naturally proactive, have a positive attitude to change; have a continuous improvement mindset, are flexible, always happy to go beyond your brief; enjoy working at pace and comfortable with ambiguity.  
 
And finally, you will really resonate with our values: 
 
Customer Focus: we are obsessive about delivering value and reducing complexity for customers  
Collaboration: we’re all about the team - collaborating, supporting and recognising everyone’s contributions 
Openness & Honesty: we are open, honest, and straight-talking with each other and our customers 
Authenticity & Humility: we bring our whole selves to work, and we have the humility and self-honesty to admit when we are wrong 

Salary & Benefits  

Salary range: £30,000-£40,000 dependent on experience  

In addition to 25 days of holiday we have a paid shutdown period between Christmas and New Year which equates to an additional 3 to 5 days, depending on where the holidays land. We have also introduced “breathe” time giving the team downtime to “stop the train”, take a breath, catch-up and re-group.  

At RoleMapper, we offer a flexible benefits package that has been designed to give you as much choice and control over your own benefits as possible. Benefit options include:  

• Pension contribution 

• Top up your life insurance cover up to 8 times your annual salary (capped at £750,000) 

• Purchase Critical Illness cover, up to 5 times your basic salary (capped at £500,000) 

• Top up your pension contributions 

• Join the Private Medical Scheme and add your immediate family to your private medical policy 

• Join the cash plan scheme and add your partner (children are covered for free) 

• Purchase a cycle or cycling equipment through the Cycle2Work Scheme 

• Lease an Electric car with Loveelectric 

• Save money on your nursery fees with our Nursery Scheme 

Flexible Working 

This is a permanent role. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

• Working from home 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive 

Location 

While our ‘official’ registered office is in Exeter, we all work remotely across different locations. We have regular team working-together days in Exeter & London, so you would need to live/work somewhere reasonably accessible to one or more of these locations.  

If you prefer working in an office, we offer flexible memberships to regional workspaces. 

Recruitment process 

Please apply via the link below with a summary of your interest in the role and your CV.

As part of our recruitment process, we feel that it’s important for you to get to know us, understand the reality of what it’s like here at RoleMapper and get a true flavour of the role you are applying for. With this in mind, our recruitment process contains the following steps:  

1. Initial recruiter call to provide an overview of the company, the role and get an understanding of your background and fit for the role  

2. Hiring Manager interview, providing more detail on the company, our strategy, the role and a deep dive into you and your alignment to the specific requirements for the role  

3. A 1.5 hour work-based assessment where you will present back your thoughts on a number of specific tasks   

4. Psychometric (Wave) assessment (to explore your natural working style) alongside a values-based interview (something very important to us here at RoleMapper)  

While there are quite a few steps, we try to do these as quickly as we can. We ideally aim for all of this to happen across a 2 week period.  

Thanks for your interest in RoleMapper and we look forward to receiving your application!